For returns, exchanges, order changes, or cancellations, email bltong at schylerhayleen5356@outlook.com with your order number and the item involved.
Request a return
Contact us first. If your return is eligible, we will send return instructions and confirm the return address. For a change-of-mind return, keep the item unused and in its original packaging where possible. Return shipping for a change of mind is generally your responsibility unless we tell you otherwise or applicable law requires otherwise.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and photos if available so we can help.
Refunds and exchanges
We will let you know the outcome after reviewing your request or inspecting the returned item where applicable. Approved refunds go to the original payment method. Your payment provider may take additional time to show the refund. Contact us before returning an item for an exchange.
Order changes and cancellations
Email us as soon as possible. If the order has already shipped, we will explain the available options.
This policy does not limit any rights you have under applicable law.